We hear from a lot of different people: crypto-native players double-checking a payout claim, newer readers asking how to fund a wallet before they play, and the occasional operator flagging that their terms have changed. Whatever brought you here, this page explains what we can help with and the best way to reach us.

What we can help with

  • Questions about how we researched or ranked a site listed on this page, including how we scored coin support, bonus terms, licensing or payout speed
  • Corrections — if a bonus, wagering requirement, supported coin, or licence detail has changed since we last checked it, tell us and we'll review it
  • General questions about crypto basics as they relate to online gambling, such as wallet setup, network fees, or why a withdrawal is pending confirmations
  • Feedback on the site itself, including anything that's unclear, broken, or missing
  • Press or partnership enquiries from within the crypto casino industry

What we can't help with

We're a review and comparison site, not a casino, a payment processor, or a wallet provider. That means there are some things we genuinely can't fix, however much we'd like to:

  • Account issues, stuck withdrawals, disputed bets, or frozen balances at any of the casinos we list — these have to go through that operator's own support team, since we don't have access to player accounts or transaction records
  • Identity verification (KYC) problems on sites that require it — again, that sits with the operator
  • Legal or tax advice — if you have questions about how gambling winnings or crypto gains are taxed in your state, a qualified tax professional is the right person to ask, not us
  • Help getting around a state restriction, a geoblock, or a casino's identity checks — we don't advise on that, and won't

Before you reach out

A few things are worth checking first, since they answer most of the questions we get:

  1. If your question is about a specific casino's terms, cashout limits, or licensing, check that operator's own help pages first — our reviews summarize terms but the operator's site is the source of record
  2. If you're concerned about your own gambling habits or spending, our Responsible Gambling page has information on limits, self-exclusion, and the National Problem Gambling Helpline (1-800-GAMBLER)
  3. If you want background on how we operate and why we review the sites we do, that's covered on our About Us page
  4. Our Terms and Conditions cover how the site works, including our affiliate relationships

How our reviews and this contact process stay independent

Best Crypto Casinos earns commission when readers sign up with a casino through a link on this site. That relationship never decides which casinos we rank highest or how we respond to a correction request — if you flag an error, we check it against the operator's current terms and update the page regardless of any commercial arrangement. The same applies to feedback on the site generally: we'd rather hear about a mistake than leave it live.

A quick word on what we cover

Everything on therichlifeonabudget.com concerns offshore crypto casinos — sites licensed outside the US, typically in jurisdictions like Curaçao or Anjouan, operating in a legal grey area for US players rather than under any US regulator. If your message relates to whether a particular site is available in your state, we can point you to the general information we hold, but you're responsible for checking your own state's laws before you play. All games and offers referenced on this site are for players of legal gambling age (18+ or 21+, depending on the site) — we don't provide access instructions to anyone below that threshold, and we won't answer messages that suggest otherwise.

Getting a response

We read every message that comes in, but this is a small editorial team, not a live support desk, so replies take time — particularly for detailed correction requests that involve rechecking a casino's current terms. If your issue is time-sensitive, such as a live withdrawal problem, contacting the casino's own support channel directly will always be faster than waiting on us.

If you're weighing up which crypto casino to try in the first place, our rankings above are a reasonable starting point — each entry is reviewed on the same criteria, including licensing, coin support, bonus terms and payout speed, so you can compare before you commit any funds.

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